Do you have experience in customer support and marketing? 

Can you design visually appealing images, brochures, and media; and film and edit video for use on social media? 

Are you comfortable collaborating virtually with a team using the latest videoconferencing technology? 

Are you looking to join a team of smart, hardworking, and high-energy legal professionals in one of the fastest growing law firms in the United States that was also recently certified as a Great Place to Work®?  

If you’ve answered yes to these questions, you may just be the person we’re looking for. 

We are a fast-growing tenant rights law firm dedicated to helping California tenants who have been illegally evicted, harassed, discriminated against, or forced to endure uninhabitable living conditions recover money for their losses.  We are looking to bring our services to thousands more renters throughout California by continuing to grow our firm 50% year over year.  And we need a Digital Media Specialist to engage with all who contact the firm via website chat in as close to real time as possible during business hours, answering their questions and directing them to our Intake Team, as appropriate; to act as the de facto administrative assistant to the Marketing Manager, assisting with various marketing-related projects; to create visually appealing designs for flyers, social media posts, website, and any other content for which design is needed; and to create, edit, and upload video to the firm’s website and various social media channels. 

This position will be responsible for critically important work, including: 

1. Engaging with all who contact the firm via website chat in as close to real time as possible during business hours, answering their questions and directing them to the Sales & Intake Team, as appropriate; 
2. Acting as the de facto administrative assistant to the Marketing Manager, assisting with various marketing-related projects; 
3. Creating visually appealing designs for TLG flyers, social media posts, website, and any other content for which design is needed; 
4. Editing and, if applicable, applying graphics to videos for internal and external use; 
5. Overseeing the creation of video for internal and external use, optimizing it for different screen sizes; 
6. Uploading video to TLG’s website and all other platforms (e.g., YouTube, OneDrive, Facebook, LinkedIn, Instagram, TikTok); 
7. Proposing new video ideas, including ways to monetize videos; 
8. Creating visual messages that resonate with TLG’s audience; 
9. Overseeing any other design- or video-related projects, e.g., visual interface for app; 
10. Providing weekly summary of progress towards existing projects to the Marketing Manager; and 
11. Contributing to the development and/or revision of applicable Policies, Systems & Procedures in the firm’s online training system. 

If the following statements describe you, then you may be our Digital Media Specialist: 

1. You have background in customer service and/or marketing. 
2. You are comfortable learning new software applications. 
3. You can troubleshoot, detect, and resolve issues by way of either independent research or existing technical support resources. 
4. You are detail-oriented and able to follow very specific instructions.  You proofread written work product and are able to spot and fix grammar errors, spelling errors, typos, formatting, etc. 
5. You never let important details slip through the cracks. 
6. You have high standards and expect personal performance to be nothing short of the best. 
7. You are trustworthy, earning trust and maintaining confidences when appropriate. 
8. You work at a fast pace with the ability to move between tasks quickly and are not overwhelmed by volume or deadlines. 
9. You are relationship-focused, developing and nurturing productive and professional relationships with the Marketing Team and other staff. 
10. You are fast-learning, self-motivated, and self-directed, able to work with minimal oversight. 
11. Your middle name is “No Drama.” 

An ideal candidate has expertise in video editing software (Adobe Premiere Pro, After Effects, Photoshop, Final Cut Pro, iMovie, Canva, etc.), image editing software (Photoshop, Lightroom, Illustrator, InDesign, Figma, Canva, Adobe XD, etc.), design in all formats, and visual storytelling; has a college or technical degree in design or related experience; has excellent organizational and time management skills; preferably, is Spanish speaking; is proficient with the Windows Operating System and Microsoft Office 365, including Microsoft Word, Outlook, Excel, Teams, and OneDrive; preferably, has experience with Zoom, Lawmatics, and Keeper Security; has an interest in tenant rights; has a high comfort level with technology; and has an interest in growing with the firm.  The ideal candidate should also have a positive attitude and sense of humor, and be willing to follow policies, systems, and procedures.

Work is 100% remote and may be done from any location in the world with a reliable Internet connection.  Compensation depends on experience.