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Client Intake & Engagement Manager

Thomas C. Gatti

Tom joined Tenant Law Group in September 2022 as a Client Engagement Specialist and currently serves as the Client Intake & Engagement Manager. Tom works closely with other members of the Client Intake & Engagement Team to onboard new clients; supervises and manages the Client Intake & Engagement Team; and works with the COO and CEO on refining and improving the intake and onboarding process to make it as pleasant and seamless as possible for new clients. Tom also meets with prospective clients for free case evaluations, helps prospective clients determine which type of service is best suited to help address their legal issues, collects and reviews evidence and other information, and acts as a liaison between the Client Intake & Engagement Team and the Legal Team.

Tom attended SUNY Oneonta where he studied criminal law. Before joining Tenant Law Group, Tom worked as a sales representative for a radio station in Taos, New Mexico, where he focused on client relations, account management, and clientele growth. He has also worked in music and audio equipment sales, managing multiple stores and sales channels for one of the country’s largest online music and audio equipment suppliers. In both positions, Tom managed and trained teams of people in sales, inventory management, and client relations.

Tom is a big picture thinker. He works hard for his clients and enjoys finding creative solutions. His goal at Tenant Law Group is to help find solutions for real world issues that directly impact people’s lives.

Outside of work, Tom enjoys spending time with his family, watching musicals, traveling, and trying new foods. He also enjoys taking on new creative projects and learning new musical instruments.

Hobbies & Activities:

  • Family
  • Watching musicals
  • Traveling