Are you a social-justice-oriented professional who enjoys working with deserving and grateful clients? 

Do you have work experience in customer service? 

Are you comfortable with technology and interacting with a global team via the latest teleconferencing and videoconferencing technology? 

Are you looking to join a team of smart, hardworking, and high-energy attorneys and legal professionals in one of the fastest growing law firms in the United States that has been certified as a Great Place to Work® for three years in a row? 

If you’ve answered yes to these questions, and your current employer does not offer the following perks: 

1. 100% remote work and, for employees, state-of-the-art firm-issued computer and telecommunications equipment; 
2. Competitive compensation; 
3. Open (unlimited!!!) paid time off; 
4. Paid holidays (ten days per year) and, for employees, paid sick leave in accordance with state law; 
5. Professional growth opportunities; 
6. For employees, health, dental, vision, and life insurance after ninety days of fulltime employment; and 
7. For employees, a retirement plan with a 3% mandatory employer contribution beginning twelve months from the date of employment. 

YOU MAY JUST BE THE PERSON WE’RE LOOKING FOR. 

We are a fast-growing distributed/virtual tenant rights law firm dedicated to changing lives—one tenant at a time.  We help California tenants who have been illegally evicted, discriminated against, harassed, or forced to endure uninhabitable living conditions recover money from their landlords.  

We are looking for a rockstar Case Manager to join the ranks of our legal team.  The Case Manager’s primary goals are to handle all administrative matters for a three-person pod consisting of the Case Manager, Paralegal, and Attorney; serve as the primary point of contact for clients, responding to all non-legal questions; act and a firewall between clients on the one hand and Attorney and Paralegal on the other; and prepare monthly status updates for all pod clients.  This position will be responsible for critically important work, including: 

1. Tracking Key Performance Indicators (KPIs) weekly. 
2. Handling all administrative tasks for the pod, including but not limited to preparing letters to landlords and client correspondence, preparing proofs of service, handling electronic fillings, downloading and saving electronic files, etc.  
3. Handling any and all client questions or comments, including status updates, looping in Attorney only when necessary. 
4. Scheduling New Client Onboarding Meetings. 
5. Checking for residential property ownership information online. 
6. Submitting inquiries to an insurance research company. 
7. Calendar and share with Pod all received scanned mail. 
8. Opening new claims with insurance companies. 
9. Oversee the Attorney’s calendar. 
10. Preparing Weekly Reports. 
11. Updating statutes of limitation for all matters on at least a weekly basis. 
12. Preparing and sending out monthly status updates to clients; 
13. Closing matters per firm policies and procedures. 
14. Preparing and sending legal services agreements to clients. 
15. Attending Daily Stand-Up Meetings, Weekly Team Meetings, Weekly Lunch & Learns, Monthly Coaching Meetings, and Quarterly Action Planning Meetings. 

If the following statements describe you, then you may be our Case Manager: 

1. You believe in the firm’s commitment to work-life balance but are nonetheless prepared to start a bit earlier or finish a bit later when necessary to get the job done. 
2. You have an empathetic and understanding manner with clients. 
3. You have exceptional attention to detail.  You proofread your emails, can spot and fix grammar errors, spelling errors, typos, etc., and you do not let important details slip through the cracks or derail a project. 
4. You expect personal performance to be nothing short of the best. 
5. You are trustworthy, do not cut corners ethically, earn trust and maintain confidences when appropriate, and, most importantly, do what is right, not just what is expedient. 
6. You are innovative, growth-minded, can generate new and creative approaches to problems, and can maximize value and use of technology and other resources. 
7. You can act without being told what to do and bring new ideas to your supervising attorney. 
8. You develop and nurture productive and professional relationships with clients and staff and are both approachable yet stern when the circumstances require. 
9. You are self-directed, able to assess a situation and determine what needs to be done, and then do it. 
10. You work quickly and efficiently. 
11. Your middle name is “No Drama.” 
12. You are an awesome juggler of tasks and can change gears quickly. 
13. You do not think of any task as “beneath you.” 

Prior experience in a law office is preferred but not required.  The ideal candidate is well-organized, detail-oriented, and able to work quickly and efficiently; is a proactive problem solver; writes clearly and (mostly) error-free; is able to intercept and resolve client issues before they reach Paralegal or Attorney; preferably, speaks and writes Spanish; is proficient with the Windows Operating System and Microsoft Office 365, including Microsoft Word, Outlook, Excel, Teams, and OneDrive; preferably, has experience with Adobe Acrobat, Zoom, Clio Manage, Lawmatics, Deadlines.com and Keeper Security; has an interest in tenant rights; has a high comfort level with technology; and has an interest in growing with the firm.  The ideal candidate should also have a positive attitude and sense of humor, and be willing to follow policies, systems, and procedures. 

This is a full-time job, and you absolutely must be able to work for at least forty hours per week.  Work may be done 100% virtually from any location in the world with a reliable Internet connection during the firm’s business hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific.  Compensation depends on experience.  Benefits include 100% remote work, open (unlimited!!!) paid time off, paid holidays (ten days per year), and professional growth opportunities.  For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment; health, dental, and vision benefits after ninety days of full-time employment; sick leave in accordance with state law; and a 401(k) retirement plan with a mandatory employer contribution beginning twelve months from the date of employment. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.