(Fully Remote) Client Concierge Needed for Fast-Growing Tenant Rights Law Firm
Are you a social-justice-oriented professional who enjoys working with deserving and grateful clients?
Do you have work experience in customer service?
Do you enjoy working from home?
Are you comfortable with technology and interacting with a team via teleconferencing or videoconferencing?
Are you looking to join a team of smart, hardworking, and high-energy legal professionals in one of the fastest growing law firms in the United States that was also recently certified as a Great Place to Work®?
If you’ve answered yes to these questions, and your current employer does not offer the following perks:
- 100% remote work with state-of-the-art firm-issued computer and telecommunications equipment;
- Competitive compensation;
- Open (unlimited!!!) paid time off;
- Paid holidays (ten days per year) and, for employees, paid sick leave in accordance with state law;
- Professional growth opportunities;
- For employees, health, dental, vision, and life insurance after ninety days of fulltime employment; and
- For employees, a retirement plan with a 3% mandatory employer contribution beginning twelve months from the date of employment.
YOU MAY JUST BE THE PERSON WE’RE LOOKING FOR.
We are a fast-growing tenant rights law firm dedicated to helping California tenants who have been illegally evicted, harassed, discriminated against, or forced to endure unlivable conditions recover money for their losses. We are looking to bring our services to thousands more renters throughout California by continuing to grow our firm 50% year over year. We are looking for a rockstar Client Concierge to join the ranks of our legal team. The Client Concierge’s primary responsibilities are to (1) act as the de facto client concierge for all clients, answering all calls in real time and returning any missed calls within two business hours; (2) to oversee the onboarding of all new clients; and (3) to assist the Case Managers with all their duties.
This position will be responsible for critically important work, including:
- Tracking Key Performance Indicators (KPIs) weekly.
- Acting as the de facto client concierge for all clients, answering all calls in real time and returning any missed calls within two business hours.
- Scheduling New Client Onboarding Meetings for all new clients.
- Assisting the other Case Managers with the following responsibilities:
- ● Assisting the Attorney in prosecuting matters.
- ● Handling all administrative matters for the pod.
- ● Updating the internal Pod calendar.
- ● Scheduling New Client Onboarding Meetings.
- ● Assigning all Clio lists for matters as each matter in the portfolio progresses, ensuring all matters are up-to-speed so that everyone on the team is aware of their assignments.
- ● Checking for residential property ownership information online.
- ● Submitting inquiries to an insurance research company.
- ● Opening new claims with insurance companies.
- ● Preparing Weekly Pipeline Reports.
- ● Handling any and all client questions, comments or complaints relating t matters, including status updates, looping in Attorney only when necessary.
- ● Conducting weekly audits of active matters.
- ● Updating statutes of limitation for all matters on at least a weekly basis.
- ● Reviewing statuses on a weekly basis and advising Attorney and Paralegal of any outstanding tasks.
- ● Reminding the Attorney to update monthly status updates for pod matters.
- ● Preparing monthly status updates for the Attorney based on the statuses;
- ● Sending out monthly status updates to clients;
- ● Following up with clients who have not yet vacated their rental units;
- ● Working with the Attorney to understand what may be stalling a case and ensuring that appropriate steps are taken to move the case forward.
- ● Advising the COO and CEO of ways to improve efficiencies in client communications.
- ● Drafting conclusion of matter letters to clients on behalf of Attorney.
- ● Closing matters per firm policies and procedures.
- ● Preparing and sending legal services agreements to clients.
- ● Preparing and send to firm clients agreements approved by the Attorney for clients’ electronic signatures.
- Attending Daily Stand-Up Meetings.
- Attending Weekly Team Meetings and Weekly Lunch & Learns.
- Attending Monthly Coaching Meetings.
- Attending Semiannual Performance Reviews.
If the following statements describe you, then you may be our Client Concierge:
- You believe in the firm’s commitment to work-life balance but are nonetheless prepared to start a bit earlier or finish a bit later when necessary to get the job done.
- You have an empathetic and understanding manner with clients.
- You pay great attention to detail. You proofread your emails; can spot and fix grammar errors, spelling errors, typos, etc.; and you do not let important details slip through the cracks.
- You expect personal performance to be nothing short of the best.
- You are trustworthy, do not cut corners ethically, earn trust and maintain confidences when appropriate, and, most importantly, do what is right, not just what is expedient.
- You are innovative, growth-minded, and can maximize value.
- You can act without being told what to do and bring new ideas to the COO and CEO.
- You develop and nurture productive and professional relationships with clients and staff and are both approachable yet stern when the circumstances require.
- You are self-directed, able to assess a situation and determine what needs to be done and then do it.
- You work quickly and efficiently.
- Your middle name is “No Drama.”
- You are an awesome juggler of tasks and can change gears quickly.
- You do not think of any task as “beneath you.”
Prior experience in a law office is preferred but not required. The ideal candidate is well-organized, detail-oriented, and able to work quickly and efficiently; is a proactive problem solver; writes clearly and (mostly) error-free; is able to intercept and resolve client issues before they reach the Case Manager, Paralegal or Attorney; preferably, speaks and writes Spanish; is proficient with the Windows Operating System and Microsoft Office 365, including Microsoft Word, Outlook, Excel, Teams, and OneDrive; preferably, has experience with Adobe Acrobat, Zoom, Clio Manage, Lawmatics, and Keeper Security; has an interest in tenant rights; has a high comfort level with technology; and has an interest in growing with the firm. The ideal candidate should also have a positive attitude and sense of humor, and be willing to follow policies, systems, and procedures.
This is a full-time job, and you absolutely must be able to work for at least forty hours per week. Work may be done 100% virtually from any location in the world with a reliable Internet connection during the firm’s business hours: Monday through Friday from 8:00 a.m. to 6:00 p.m. Pacific. Compensation depends on experience. Benefits include 100% remote work; open (unlimited!!!) paid time off; paid holidays (ten days per year); and professional growth opportunities. For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment; health, dental, and vision benefits after ninety days of fulltime employment; sick leave in accordance with state law; and a retirement plan with a 3% mandatory employer contribution beginning twelve months from the date of employment.
About the Firm
Founded in January 2016, Tenant Law Group is dedicated exclusively to the representation of renters and helps California tenants recover money for their losses. Law Firm 500 recognized Tenant Law Group as the twenty-second fastest growing law firm in the United States in 2019 with an aggregate growth rate of 193%; the twelfth fastest growing law firm in the United States in 2020 with an aggregate growth rate of 449%; the fortieth fastest growing law firm in the United States in 2021 with an aggregate growth rate of 187%; and the seventy-eighth fastest growing law firm in the United States in 2022 with an aggregate growth rate of 151%. In 2022, Inc. 5000 recognized Tenant Law Group as among the five thousand fastest-growing privately held companies in the United States (#3,448), one of only forty-two law firms to be recognized. Our clients are California renters who are experiencing any type of dispute with their landlord. We have offices in San Francisco (headquarters), Oakland, and Los Angeles—with plans to expand to additional locations in 2023. Our team size is currently thirty-nine, including fourteen full-time employees, one part-time employee, and twenty-four contractors. We are committed to the work we do for our clients, but we don’t take ourselves too seriously and really value professional development and team building. Here is our mission statement:
Tenant Law Group is dedicated to helping California renters who have been harassed, injured, discriminated against, illegally evicted, or forced to endure inhumane living conditions. We are committed to the ideal that all tenants, regardless of financial resources, are entitled to legal representation. While our clients include renters from all backgrounds, we are especially dedicated to those who are most vulnerable—namely, the indigent, the elderly, immigrants, blue-collar workers, and individuals with disabilities. We believe in doing well by doing good, understand the high demand for tenant rights legal services in California generally and in the Bay Area in particular, and therefore aim to grow our firm as rapidly as possible to serve the approximately eighteen million renters in California. We treat our clients with dignity and respect, and value the personal and professional development of everyone in our organization. Our core values are justice, compassion, professionalism, hard work, and innovation. Tenant Law Group is an equal opportunity employer.
Se habla español.
Click here for instructions on how to apply.