Are you a social-justice-oriented professional who enjoys serving deserving and grateful clients? 

Do you have a background in information technology, computer science, or computer engineering? 

Are you comfortable with technology and interacting with a global team via the latest teleconferencing and videoconferencing technology? 

Are you looking to join a team of smart, hardworking, and high-energy attorneys and legal professionals in one of the fastest growing law firms in the United States that has been certified as a Great Place to Work® for three years in a row? 

If you’ve answered yes to these questions, and your current employer does not offer the following perks: 

1. 100% remote work and, for employees, state-of-the-art firm-issued computer and telecommunications equipment; 
2. Competitive compensation; 
3. Open (unlimited!!!) paid time off; 
4. Paid holidays (ten days per year) and, for employees, paid sick leave in accordance with state law; 
5. Professional growth opportunities; 
6. For employees, health, dental, vision, and life insurance after ninety days of full-time employment; and 
7. For employees, a 401(k) retirement plan with a mandatory employer contribution beginning twelve months from the date of employment. 

YOU MAY JUST BE THE PERSON WE’RE LOOKING FOR. 

We are a fast-growing distributed/virtual tenant rights law firm dedicated to changing lives—one tenant at a time.  We help California tenants who have been illegally evicted, discriminated against, harassed, or forced to endure uninhabitable living conditions recover money from their landlords.  

We are looking for a rockstar Systems Specialist to join the ranks of our IT Team. The Systems Specialist’s primary goals are (1) to implement, maintain, and optimize cybersecurity protocols for daily operations; (2) implement and maintain robust cybersecurity measures, including firewalls, data encryption, and staying up-to-date on the latest threats and implementing appropriate safeguards to ensure data security; (3) back up data regularly to ensure information security and minimize data loss; (4) manage and troubleshoot technical issues faced by the team through a ticketing system, providing technical support for software; (5) assist the IT Project Manager & Web Developer (ITPM) with onboarding and offboarding team members, (6) and develop any other custom IT projects as directed by the ITPM.  This position will be responsible for critically important work, including: 

1. Tracking Key Performance Indicators (KPIs) in a Scorecard on a weekly basis. 
2. Creating and enforcing security policies, managing user access controls, and configuring security settings. 
3. Creating, managing, and deactivating user accounts according to firm policies, systems, and procedures. 
4. Conducting file searches to fulfill client file requests.  
5. Diagnosing and resolving technical issues related to the firm’s equipment, software, and those faced by the team, in a timely manner. 
6. Developing and maintaining a Help Desk Ticketing System to efficiently address technical issues faced by the team. 
7. Developing and implementing a data backup plan to ensure critical information can be recovered quickly in case of system failures or cyberattacks. 
8. Developing clear and concise policies, systems, and procedures for security processes and troubleshooting common issues. 
9. Installing, configuring, and maintaining software components to ensure optimal performance and reliability. 
10. Monitor security vulnerabilities and emerging threats and implement appropriate safeguards to mitigate risks. 
11. Monitoring system performance to identify and resolve problems in a timely manner. 
12. Reviewing and analyzing firm technology usage and identifying opportunities to improve performance and efficiency. 
13. Overseeing and/or collaborating in any other custom IT projects as directed by the ITPM. 
14. Attending Daily Stand-Up Meetings, Weekly Team Meetings, Weekly Lunch & Learns, Monthly Coaching Meetings, and Quarterly Action Planning Meetings.  

If the following statements describe you, then you may be our Systems Specialist: 

1. You have a strong command of operating systems, encompassing Windows Server, Linux, Unix, etc. 
2. You are proficient in scripting PowerShell, Bash, or Python for automating systems administration. 
3. You are proficient in Microsoft core applications: Azure, Teams, OneDrive, Exchange, and Outlook. 
4. You have experience managing cloud platforms like AWS, Azure, or Google Cloud. 
5. You have experience with configuration management tools like Ansible, Puppet, or Chef.  
6. You are familiar with networking protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs. 
7. You have knowledge of cybersecurity principles and best practices. 
8. You believe in the firm’s commitment to work-life balance but are nonetheless prepared to start a bit earlier or finish a bit later when necessary to get the job done. 
9. You have exceptional attention to detail and organizational skills. You do not let important details slip through the cracks or derail a project. 
10. You expect personal performance to be nothing short of the best. 
11. You are honest and trustworthy, do not cut corners ethically, earn trust and maintain confidences when appropriate, and, most importantly, do what is right, not just what is expedient. 
12. You are innovative and growth-minded, can generate new and creative approaches to problems, and can maximize the value and use of technology and other resources. 
13. You can act without being told what to do and bring new ideas to the ITMP. 
14. You develop and nurture productive and professional relationships with staff and are both approachable yet stern when the circumstances require. 
15. You work quickly and efficiently. 
16. Your middle name is “No Drama.” 
17. You are an awesome juggler of tasks and can change gears quickly. 
18. You do not think of any task as “beneath you.” 

The ideal candidate has a college or technical degree in information technology, computer science, or computer engineering; has previous experience overseeing or implementing IT projects; possesses expertise in computer systems (servers, storage, networking, and virtualization) and familiarity with various operating systems, cloud platforms, configuration management tools, and networking protocols. Excellent troubleshooting, communication, and organizational skills are essential, along with scripting knowledge for automation. Experience with Adobe Acrobat, Zoom, Clio Manage, Lawmatics, and Keeper Security is a plus. The candidate thrives in a professional services environment, ideally with legal industry experience and a customer service mindset, and is eager to learn and grow with the firm. The ideal candidate should also have a positive attitude and sense of humor and be willing to follow policies, systems, and procedures. 

This is a full-time job, and you absolutely must be able to work for at least forty hours per week.  Work may be done 100% virtually from any location in the world with a reliable Internet connection during the firm’s business hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific.  Compensation depends on experience.  Benefits include 100% remote work; open (unlimited!!!) paid time off; paid holidays (ten days per year); and professional growth opportunities.  For employees, benefits also include state-of-the-art firm-issued computer and telecommunications equipment; health, dental, and vision benefits after ninety days of full-time employment; sick leave in accordance with state law; and a 401(k) retirement plan with a mandatory employer contribution beginning twelve months from the date of employment. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.